Product & Delivery Timescales
Production is normally completed within 7-10 working days for single vision products, however, complex prescriptions, multifocals, and tints can take longer. Please see our Production & Shipping Information page for further timescale information including any information on any noted delays.
Customer Service Enquiries
Our normal response time to emails is within 1-3 business days (Monday to Friday), however, we do ask for patience if it takes a little longer than normal for a member of our customer services team to get back to you.
Our customer services team are available between 9.00 am - 5.00 pm, Monday to Friday (excl. public holidays). For urgent inquiries, we can also be reached by phone on 0330 165 6900 or via our NEW Live Chat service found in the bottom right hand corner of our website.