Product & Delivery Timescales
Production is normally completed within 7-10 working days for single vision products, however, complex prescriptions, multifocals, tints and orders for non-stocked frames can take longer. Please see our Production & Shipping Information page for further timescale information including any information on any noted delays.
Order Status & Tracking
If you have an account with us and would like to know the status of your order, please use the Order Tracking system in your account before contacting us.
Customer Service Enquiries
Our normal response time to emails is usually within 3 business days (Monday to Friday), however, we do ask for patience if it takes a little longer than normal for a member of our customer services team to get back to you.
Our customer services team are available between 9.00 am - 5.00 pm, Monday to Friday (excl. public holidays). For urgent inquiries, we can also be reached by phone on +44 (0)1843 264 715 or via our Live Chat service found in the bottom right hand corner of our website.