SelectSpecs Customer Support Portal
English
English
Chinese (Traditional)
German
Italian
Spanish
Home
Solutions
Exit Support Portal
Enter your search term here...
Search
Send An Email »
Tel:
+44 (0)1843 264 715
Knowledge base
General
About Us
2
Do you Price Match
Service and Product Reviews
General FAQ's
9
Do you have a shop?
Opening Hours
Book an Eye Test
Eye Testing and Optical Coherence Tomography (OCT)
Are you qualified to sell prescription glasses?
View all 9
Payments
Your account
1
Make an Additional Payment
General
3
Payments, VAT & Import Duty
Edenred Eyecare vouchers (Accor)
Do you take NHS vouchers?
Orders
Your order
8
View Order Status
Amending an Order
Why is My Order on Hold?
Quality Control
How Prescription Glasses are Made?
View all 8
Production & Shipping
Production & Shipping FAQ's
7
Production & Shipping Information
Tracking a Parcel
We Ship to...
Will my glasses/order fit through the letter box?
How long will my order take?
View all 7
Prescriptions
Prescription FAQ's
9
How to get a Copy of your Prescription?
Understanding your Prescription
Can I use my contact lens prescription for spectacles?
My prescription mentions prisms - can you supply these?
My prescription does not have any 'CYL' or 'AXIS' value
View all 9
Pupillary distance
2
What is my PD - Pupillary Distance?
Measuring your Pupillary Distance (PD) - Video
Products
Frames
16
Frame Adjustments
Finding the Correct Sized Frame
Prescription Sunglasses
Are Your Designer Brands 100% Authentic?
Brands
View all 16
Lenses
14
Light Adaptive / Transitions / Photochromic Lenses
Polarised Lenses
The Thickness of Your Lenses
Lens Prices
Lens Coatings: UV, Scratch-resistant, Anti-reflective
View all 14
Contact Lenses
4
Buying Contact Lenses Online
Getting a Copy of Your Contact Lens Specification
What Does a Contact Lens Specification Include
Contact Lenses
Re-Glaze
2
Reglaze Your Own Glasses
Can you put new lenses in my existing frames?
Returns
Refunds
3
RMA + Refund
Returning an Item
Our Returns & Refunds Policy
Exchange
0
Complaints
Complaints
4
Having Problems with your New Glasses?
Item not Delivered
Faulty or Damaged Item
Complaints Procedure
Website Issues
3
Account Details and Password
Having Problems Making Payment?
Problem with a Product Page
Eye Health & Advice
Eye Health FAQ's
11
Conjunctivitis
Amblyopia (lazy eye)
Myopia (near-sightedness)
Hyperopia (long-sightedness)
Diabetic Retinopathy
View all 11
