Your order

Folder for adding Your order articles

View Order Status
You can check the details of your order and track progress in your account here. Please note you will need to ensure you have created an account in order...
Mon, 24 Apr, 2023 at 5:20 PM
Amending an Order
If you have placed an order but have noticed an error or you wish to change something, please call us at +44 (0) 1843 264715, chat with us via Live Chat or ...
Fri, 16 Jun, 2023 at 2:25 PM
Why is My Order on Hold?
Why Your Order May be on HOLD (not in Production)? If you see a message on your order that requires action on your part or you think the message displayed ...
Fri, 16 Jun, 2023 at 2:28 PM
Quality Control
Before your order is dispatched, and to ensure you will be over the moon with your new glasses, we take a few moments to check your glasses are completed to...
Thu, 18 Jun, 2020 at 2:19 PM
How Prescription Glasses are Made?
Have you ever wondered what goes into making your prescription glasses? Please see this page - How Prescription Glasses are Made to find out!
Thu, 18 Jun, 2020 at 2:32 PM
What if I have entered some information incorrectly?
Please contact us informing us of the error immediately, as we process orders rapidly. As a result, we may not be able to correct an error or update a deliv...
Mon, 22 Jun, 2020 at 9:28 AM
Where are my glasses assembled?
All glasses are assembled in one of our laboratories. We have labs at our head office in Westgate on Sea, and further lab facilities in Hong Kong and China....
Fri, 16 Jun, 2023 at 2:36 PM
New glasses arrived with a separate pair of lenses?
These will be the original demo lenses that were removed from the frame upon glazing. This is the case when you order a tailor made prescription glasses/sun...
Thu, 25 Jun, 2020 at 11:31 AM