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COVID-19 Production & Delivery Impact Please note that due to this unprecedented COVID-19 situation we're having to adhere to government social di...
Fri, 22 May, 2020 at 2:41 PM
Amending an Order
If you have placed an order but have noticed an error or you wish to change something, please call or email us immediately. Please note that orders are pro...
Mon, 18 May, 2020 at 12:32 PM
Why is My Order on Hold?
COVID-19 Production & Delivery Impact Please note that due to this unprecedented COVID-19 situation we're having to adhere to government social di...
Fri, 22 May, 2020 at 4:41 PM
MIRA Application
For guide to using our Digital Assessment (MIRA) application, please see Mira Digital Assessment
Mon, 15 Jun, 2020 at 1:40 PM
Quality Control
Before your order is dispatched, and to ensure you will be over the moon with your new glasses, we take a few moments to check your glasses are completed to...
Thu, 18 Jun, 2020 at 2:19 PM
How Prescription Glasses are Made?
Have you ever wondered what goes into making your prescription glasses? Please see this page - How Prescription Glasses are Made to find out!
Thu, 18 Jun, 2020 at 2:32 PM
What if I have entered some information incorrectly?
Please contact us informing us of the error immediately, as we process orders rapidly. As a result, we may not be able to correct an error or update a deliv...
Mon, 22 Jun, 2020 at 9:28 AM
Where are my glasses assembled?
All glasses are assembled in one of our laboratories. We have labs at our head office in Westgate on Sea, and further lab facilities in Hong Kong and China....
Mon, 22 Jun, 2020 at 9:59 AM
New glasses arrived with a separate pair of lenses?
These will be the original demo lenses that were removed from the frame upon glazing. This is the case when you order a tailor made prescription glasses/sun...
Thu, 25 Jun, 2020 at 11:31 AM