General FAQ's

General FAQ's

Do you have a shop?
Yes, we officially opened our first store to customers in April 2012. You can find us here: SelectSpecs.com 37 Station Road Westgate on Sea Kent CT8 8QY O...
Mon, 20 Nov, 2023 at 5:27 PM
Opening Hours
We're available to answer calls, Chat with live Chat and respond to emails from 9.00 am to 5.00 pm GMT, Monday to Friday. We're closed on Saturd...
Fri, 16 Jun, 2023 at 11:49 AM
Book an Eye Test
For the best availability, please call  +44 (0)1843 264710 if you require an eye test appointment. Alternatively, complete and submit our Book an Eye Test...
Fri, 16 Jun, 2023 at 11:51 AM
Eye Testing and Optical Coherence Tomography (OCT)
We have recently invested in a revolutionary piece of diagnostic equipment that can detect a number of key eye conditions, such as glaucoma, age related mac...
Thu, 18 Jun, 2020 at 2:15 PM
Are you qualified to sell prescription glasses?
Yes, for further information please see this page
Mon, 22 Jun, 2020 at 9:44 AM
Warranty
All our products are covered by a 12-24 month (depending on brand) warranty. For further details please see this page - Our Warranty
Mon, 22 Jun, 2020 at 9:50 AM
Do you offer a money back guarantee?
Yes we do, we offer a 14 day money back guarantee. Please contact our customer services team if you are unhappy with a product and they will advise you the ...
Mon, 22 Jun, 2020 at 9:51 AM
How much will my glasses cost?
The cost of your glasses will depend on the frame selected, your required vision type (ie, Single Vision or Multifocal), your prescription, your chosen lens...
Fri, 16 Jun, 2023 at 11:53 AM
How do I order my glasses from you?
Ordering online via our website is the simplest and fastest method, or you can contact our call centre team for assistance at +44 (0)1843 264715 (9:00 am - ...
Fri, 16 Jun, 2023 at 11:55 AM