Each frame that leaves our glazing laboratory is subject to our quality control checks to verify that the prescription is correct and the frames are set up and ready for use - we will also ensure the glasses are thoroughly cleaned ready for wear.

In order to get the perfect fit, some frames may require some adjustment of the arms and nose pads upon receipt, this is perfectly normal. These can be adjusted to improve the fit by heating the frame and bending the frame to improve fitting.

This can be done by yourself - please see our 
guide how to do this.

If you're not confident enough to do this yourself, we would recommend either: 

  • Visiting your local opticians to have them adjusted for you. This should normally be a free service.
  • This is a service that we also carry out at our local Westgate on Sea store for all customers. 
  • Or you can call or email us so we could resolve this ASAP for you.