Complaints about product or service

Having Problems with your New Glasses?
The most common mistake we see is the incorrect entry of the '+' and '-' values for SPH and CYL. This is an issue that is often caused by cu...
Thu, 21 May, 2020 at 9:47 AM
Item not Delivered
To avoid any possible delays in the mailing system, we currently recommend choosing a Tracked Delivery method (i.e., Tracked 24/48, Special Delivery, Intern...
Fri, 16 Jun, 2023 at 2:52 PM
Faulty or Damaged Item
If you think there is a problem with your order and your item may be damaged, defective, not as expected, or has missing parts, please contact us immediatel...
Mon, 18 May, 2020 at 3:09 PM
Complaints Procedure
If you have a complaint or concern about a product or service, please inform us as soon as possible.  If it is not possible, you should let us have deta...
Fri, 21 Oct, 2022 at 10:15 AM