SelectSpecs Customer Support Portal
English
English
Chinese (Traditional)
German
Italian
Spanish
Home
Solutions
Exit Support Portal
How can we help you today?
Enter your search term here...
Search
Send An Email »
Tel:
+44 (0)1843 264 715
Knowledge base
General
About Us
2
Do you Price Match
Service and Product Reviews
General FAQ's
9
Do you have a shop?
Opening Hours
Book an Eye Test
Eye Testing and Optical Coherence Tomography (OCT)
Are you qualified to sell prescription glasses?
View all 9
Payments
Your account
1
Make an Additional Payment
General
3
Payments, VAT & Import Duty
Edenred Eyecare vouchers (Accor)
Do you take NHS vouchers?
Orders
Your order
8
View Order Status
Amending an Order
Why is My Order on Hold?
Quality Control
How Prescription Glasses are Made?
View all 8
Production & Shipping
Production & Shipping FAQ's
7
Production & Shipping Information
Tracking a Parcel
We Ship to...
Will my glasses/order fit through the letter box?
How long will my order take?
View all 7
Prescriptions
Prescription FAQ's
9
How to get a Copy of your Prescription?
Understanding your Prescription
Can I use my contact lens prescription for spectacles?
My prescription mentions prisms - can you supply these?
My prescription does not have any 'CYL' or 'AXIS' value
View all 9
Pupillary distance
2
What is my PD - Pupillary Distance?
Measuring your Pupillary Distance (PD) - Video
Products
Frames
16
Frame Adjustments
Finding the Correct Sized Frame
Prescription Sunglasses
Are Your Designer Brands 100% Authentic?
Brands
View all 16
Lenses
14
Light Adaptive / Transitions / Photochromic Lenses
Polarised Lenses
The Thickness of Your Lenses
Lens Prices
Lens Coatings: UV, Scratch-resistant, Anti-reflective
View all 14
Contact Lenses
4
Buying Contact Lenses Online
Getting a Copy of Your Contact Lens Specification
What Does a Contact Lens Specification Include
Contact Lenses
Re-Glaze
2
Reglaze Your Own Glasses
Can you put new lenses in my existing frames?
Returns
Refunds
3
RMA + Refund
Returning an Item
Our Returns & Refunds Policy
Exchange
0
Complaints
Complaints
4
Having Problems with your New Glasses?
Item not Delivered
Faulty or Damaged Item
Complaints Procedure
Website Issues
3
Account Details and Password
Having Problems Making Payment?
Problem with a Product Page
Eye Health & Advice
Eye Health FAQ's
11
Conjunctivitis
Amblyopia (lazy eye)
Myopia (near-sightedness)
Hyperopia (long-sightedness)
Diabetic Retinopathy
View all 11
